Take the focus away from the people, the emotions, the feelings…

Source : E-book Boardroom Beatitudes www.ideasthatcanchangeyourlife.com

It is an interesting paradox that the more you try to solve people problems in your organization, the more people problems you have. Emotional issues are fueled by the attention and focus you give to them.

The only way to solve people problems in your organization is to focus on significant goals and outcomes, and to focus on the customer !

Getting new people will not solve your problems. Having long drawn out sessions to let people share their emotions will not solve your problems. Having everybody go through courses on sensitivity and communications will not solve your problems. While all of these things may be useful they are not a solution.

The only thing that will solve your problems is to serve the customer !

The same applies when giving feedback to your employees. Difficult feedback should always be framed in the context of organizational goals, standards and objectives!