Hot spots: people who glow in the workplace

By Lynda Gratton
Nine Facets of Glowing
1. People who glow have five daily habits of cooperation: they have realistic and positive expectations of others, they are prepared to share valuable information with others, they act with discretion, they use the language of cooperation, and they make and keep commitments.
2. People who Glow are able to bring emotional authenticity and analytical rigor to their conversations and use the art of great conversation as the bedrock of their cooperation with others.
3. People who glow are astute at acting on the ‘smell of the place’; they know the signs of the Big Freeze and how to avoid it.
4. People who Glow are skilled at increasing the value of their networks and at balancing their networks between people who are similar to them and people who are very different from them.
5. People who Glow are skilled at escaping the boundaries that constrain them; they allow for serendipity in their lives and are prepared to meet new people and take untrodden paths to broaden their experiences.
6. People who Glow are adept at finding and moving to ‘boudaryless’ places. They know how to escape from the Fortress and connect with teams and places that encourage them to grow by creating opportunities to jump across worlds.
7. People who Glow are adept at asking the big questions that spark energy, which requires courage and focus.
8. People who Glow are able to create a compelling vision that sparks energy and is so exciting and engaging that others are drawn to it.
9. People who Glow are able to craft meaningful and exciting work that stimulates them and others.

Lynda Gratton is a professor of Management Practice and Director of the Centre for Women in Business at London Business School. The author of Glow: How You Can Radiate Energy, Innovation and Success (Berrett Koehler, 2009) and Hot Spots: Why Some Teams, Workplaces and Organizations Buzz with Energy –and Others Don’t (Berrett Koehler, 2007), she is the second-highest-ranking woman (#18) on the current Thinkers 50 list of the world’s leading management thinkers.

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